Shipping policy

We aim to get your order to you quickly and reliably. Please review the details below.

Where we ship to

We ship to all 50 US states and Washington, DC. We do not ship to US territories, APO, FPO or DPO addresses, or outside the United States.

Shipping costs

Shipping is free on all orders within the United States. Your shipping charge will show as $0.00 at checkout.

Processing time

Orders ship within 1–3 business days after payment is confirmed.

Shipping and delivery

After your order ships, transit takes 7–15 business days. Your delivery estimate is calculated for each order. Some items arrive sooner. Where that applies, the product page shows that item's own delivery estimate. Some items ship from our overseas fulfillment partners, which can affect delivery windows, and orders containing multiple items may arrive in more than one package.

Where we ship from

We fulfill orders through third-party suppliers and fulfillment partners, most of them located in China. We do not manufacture the products we sell.

Customs and import charges

When your order is shipped from outside the United States, it passes through US customs. The price you see at checkout is the full amount Hallenbrook charges you. We do not add customs duties, import taxes, or brokerage fees, and we do not collect any such charge from you at checkout. In the uncommon event that a carrier presents you with an import charge on delivery, email us at support@hallenbrook.com with a copy of the charge and we will reimburse you in full. You will not be left out of pocket for an import charge on an order placed with us.

Order tracking

We email you a tracking number as soon as one is available, normally once the carrier scans your parcel. If you have not received tracking within 5 business days of ordering, contact us at support@hallenbrook.com and we will look into it.

Lost or significantly delayed orders

If your order does not arrive, contact us at support@hallenbrook.com. We will investigate with the carrier and, where the order cannot be located, we will replace it or issue a refund.

Delays

Occasionally, customs processing, carrier backlogs, or high-volume periods can extend delivery beyond the estimate above. If your order is significantly delayed, contact us at support@hallenbrook.com and we will look into it.