Refund policy

If you're not fully satisfied with your purchase, you may request a refund within 30 days of the delivery date. This applies to both defective and non-defective items.

How to request a refund

Email us at support@hallenbrook.com with your order number and the reason for your request. We answer email Monday to Friday.

You do not need to send the item back

We do not ask you to return the item. Once your request is approved, we refund you and you keep the item. You pay no return shipping.

Damaged, defective, or incorrect items

Email us photos of the problem. We will issue a refund or send a replacement. You will not pay any shipping costs.

Restocking fees

We do not charge restocking fees.

Refund timing

Approved refunds are issued to your original payment method within 10 days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Exchanges

We do not offer exchanges. If you would like a different item, request a refund under this policy and place a new order.

Order cancellations

Orders can be cancelled for a full refund before they enter processing. Once an order has been processed for shipment it can no longer be cancelled, but it remains eligible for a refund under this policy.

Exclusions

Requests made more than 30 days after the delivery date.

Questions? Contact us at support@hallenbrook.com.