Refund policy
We want you to be happy with your purchase. If you're not fully satisfied, you may request a return within 30 days of the delivery date.
Eligibility
- Items must be unused, in their original condition, and in the original packaging.
- Certain items are non-returnable: final-sale items, gift cards, and items marked as non-returnable on the product page.
How to start a return
Email us at support@hallenbrook.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please do not send items back before receiving these instructions.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us at support@hallenbrook.com within 7 days of delivery with photos, and we'll make it right at no cost to you.
Order cancellations
Orders can be cancelled for a full refund before they enter processing. Once an order has been processed for shipment, it can no longer be cancelled but may be eligible for return once received.
Questions? Contact us at support@hallenbrook.com.